INTEGRA Capital Limited (“Integra”) is registered as a Portfolio Manager, Exempt Market Dealer, Commodity Trading manager and Investment Fund Manager. Please contact us if you would like a copy of our Relationship Disclosure Statement.
At Integra, preserving the privacy and confidential information of our clients has been, and will continue to be, our top priority.
All advancements that we have made over the years have been designed and implemented with confidentiality in mind. As we move forward, maintaining the privacy for our investors will continue to be one of our primary concerns as we augment our technology platforms.
At Integra, we take our responsibilities and particularly the privacy of our investors very seriously. We have put various safeguards in place and will continue to review and implement new safeguards where necessary. Our current measures extend to three different areas of our service and some of our safeguards are as follows:
Our staffAll existing and any new full-time staff members must sign an agreement that includes a requirement to maintain client confidentiality. Access to our place of business is restricted through multiple levels of security card access, sign in policies and investor personal information is provided on a need-to-know basis only.
Paper FilesInvestor personal information is stored in a secure room where key card access is required. Older information, stored off-site is similarly maintained in a secure environment by a third-party firm specializing in providing secure storage facilities.
Electronic FilesAs with many industries and businesses, technology has significantly impacted the way we do business. In recognition of this, Integra makes use of a secure firewall for all Internet connections. Special update tables, frequently changed passwords, and encryption of files shared electronically with our investors including their trustees and auditors are all regular practices that we employ.
Who Is Responsible For Managing Integra’s Privacy Policies?
Our Director, Compliance is charged with the responsibility of ensuring compliance with the policies and procedures that have been established and implemented by Integra.
Should you have any questions or concerns with our policies or procedures, please contact our:
Integra Capital Limited
2020 Winston Park Drive, Suite 200
Oakville, ON L6H 6X7
Phone: (905) 829-1131
Fax: (905) 829-2726
We will do our best to respond to any questions or concerns in a timely manner. Should your request require research or a review of off-site materials, our response may take more than 30 days. In such situations, we will notify you of the expected timeframe, our reason for such timeframe and your rights under applicable legislation.
We reserve the right to make changes at any time to the attached.
To assist us in addressing your complaint, it should be specific as to the nature of the complaint (e.g. delays in responding to a request, incomplete or inaccurate responses or improper collection, use, disclosure or retention of an investors personal information). The complaint should include the investor’s current address, phone number and or email address.
If a complaint is filed, Integra will:
- Acknowledge receipt of the complaint by sending a written letter to the investor’s attention promptly. A copy of such letter will be stored in the “Complaints Directory” and attached to the investor’s file.
- If required, contact the investor either in writing, by email or phone to clarify the nature of the complaint. Promptly investigate the complaint.
- Promptly and clearly notify the investor of the outcome of our investigation.
- Correct any inaccurate investor information or modify policies and procedures based on the outcome of our investigating complaints.
Effective August, 2014 and only for investors resident outside the Province of Quebec, if you remain unsatisfied with our response to a compliant you have filed, you can forward your complaint to the Ombudsman for Banking Services and Investments (OBSI). OBSI is an independent dispute-resolution service that investigates unresolved disputes at no charge to you. An alternative to the legal system, it may recommend compensation up to $350,000. OBSI can be reached at 1-888-451-4519 or www.obsi.ca, and must be contacted within 180 days of receiving Integra’s final response to your complaint. This OSBI dispute-resolution service is not available to a “permitted client” (as such term is defined in securities legislation) that is not an individual.
- For investors resident in the Province of Quebec, upon receiving a complaint from you we will inform you in writing and without delay that if you are dissatisfied with the manner in which your complaint has been handled you may ask us to forward a copy of the complaint file to the AMF (Quebec securities regulator) which will examine the complaint . The AMF may, if it considers it appropriate, act as a mediator if you and Integra both agree to have the AMF conduct such mediation.
TERMS AND CONDITIONS
Information provided by Integra and other sources is believed to be reliable. However, Integra cannot guarantee that such information is accurate or that it will always be current. Information on this website is not intended to provide investment, legal, accounting, or tax advice and should not be relied upon in that regard. Integra expressly disclaims all liability in respect of actions taken or actions not taken based on any or all of the entire contents of this website.
Fund unit values and investment returns will fluctuate. Past performance is not indicative of future results. Important information pertaining to the Integra funds is contained in the Statement of Investment Policies and Procedures (“SIPP”) which is posted to this website. The SIPP for the Integra funds does not constitute an offer or solicitation to anyone in any jurisdiction in which such offer or solicitation is not authorized or to any person to whom it is unlawful to make such offer or solicitation.
Email over the Internet is not a secure medium and privacy cannot be guaranteed. Integra will not assume any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to Integra over the Internet by Email, or if we send information at your request.
Integra is not responsible for any third party content that may be accessed through this website.
Integra is not responsible in any way for any damages (direct, indirect, special, economic, or consequential) in respect of the use of this website, the execution of any programs thereon and any of its content. This site and its contents are made available on an “as is, as available” basis. Integra does not make any warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose or any content or products accessed on the site. Integra does not warrant that all files available for downloading through the site will be free of any viruses or any other form of corruption.
ACCESSIBILITY FOR THOSE WITH DISABILITIES
As per the Accessibility for Ontarians with Disabilities Act, Integra has created an accessible customer service plan. If you would like to review a copy of such plan, please contact Integra. We would be pleased to provide this in a format that takes into consideration your individual needs. In addition, and upon request, we can make available any feedback that we may have received concerning how our services are provided to those with disabilities, including any actions taken with regard to any complaints.