Regulatory Disclosure
Privacy Policy
Complaints Resolution
Terms and Conditions

REGULATORY DISCLOSURE

INTEGRA Capital limited is registered as a Portfolio Manager in every Province and as a Commodity Trading Manager with the Ontario Securities Commission. In the Provinces of Newfoundland and Ontario, Integra Capital Limited is also registered as an Exempt Market Dealer. Please contact us if you would like a copy of our Statement of Policies and Related Registrant Disclosure.

PRIVACY POLICY AND PROCEDURES

Integra’s Commitment

At Integra, preserving the privacy and confidential information of our clients has been, and will continue to be, our top priority.

All advancements that we have made over the years have been designed and implemented with confidentiality in mind. As we move forward, maintaining the privacy for our investors will continue to be one of our primary concerns as we develop our technology platforms.

At Integra, we take our responsibilities and particularly the privacy of our investors very seriously. We have put various safeguards in place and will continue to review and implement new safeguards where necessary. Our current measures extend to three different areas of our service and some of our safeguards are as follows:

• Our staff – All Staff are bound by the Integra Business Conduct and Personal Trading Policy. This policy requires staff to maintain, in the strictest confidence, client confidential information. Access to our place of business is restricted through multiple levels of security card access and sign in policies and personal information is provided on a need-to-know basis only.
• Paper Files – Investor personal information is stored in a secure room where key card access is necessary. Older information, stored off-site is similarly maintained in a secure environment, provided by a third-party provider specializing in providing storage facilities. This third party has similarly signed a confidentiality agreement.
• Electronic Files – As with many industries and businesses, technology has significantly impacted the way we do business. In recognition of this, Integra makes use of a secure firewall for all Internet connections. Special update tables, frequently changed passwords, and encryption of files shared electronically with plan sponsors, trustees, auditors are all regular practices that we employ.

Who Is Responsible For Managing Integra’s Privacy Policies?

Our Director, Compliance is charged with the responsibility of ensuring compliance with the policies and procedures that have been developed and put into practice by the Integra team, as may be outlined in this document.

Should you have any questions or concerns with our policies or procedures, please contact our:

Director, Compliance
Integra Capital Limited
2020 Winston Park Drive, Suite 200
Oakville, Ontario
L6H 6X7
Email: ContactUs@Integra.com
Phone: (905) 829-1131
Fax: (905) 829-2726

We will do our best to respond to any questions or concerns in a timely manner. Should your request require research or a review of off-site materials, our response may take more than 30 days. In such a case, we will notify you of the expected timeframe, our reason for such timeframe and your rights under applicable legislation.

We reserve the right to make changes at any time to the attached.

COMPLAINTS RESOLUTION

Any investor desiring to file a complaint with Integra Capital in connection with our Privacy Policy shall communicate their complaint to the Integra Director of Compliance.

To assist us in addressing your complaint, it should be specific as to its nature (e.g. delays in responding to a request, incomplete or inaccurate responses or improper collection, use, disclosure or retention of an individual’s personal information). The complaint should include the investor’s current address, phone number and or email address.

Integra Capital will follow the following process, when a complaint is filed:

• We will record the date a complaint is filed in the “Complaints Directory”.
• The Director of Compliance will acknowledge receipt of the complaint by sending a written letter to the investor’s attention promptly. A copy of such letter will be stored in the “Complaints Directory” and attached to the investor’s file.
• If required, we will contact the individual either in writing, email or over the phone to clarify the complaint. Again, such follow-up will be noted in the “Complaints Directory”.
• We will promptly investigate the complaint.
• We will notify the individual of the outcome of our investigation clearly and promptly, informing such individual of relevant steps taken.
• We will correct any inaccurate personal information or modify policies and procedures based on the outcome of complaints.
• The actions taken will be recorded in the complaint file, in the “Complaints Directory”.

TERMS AND CONDITIONS

Information provided by Integra and other sources are believed to be reliable, however, Integra cannot guarantee that they are accurate or that they will be current at all times. Information on this website is not intended to provide investment, legal, accounting, or tax advice and should not be relied upon in that regard. Integra expressly disclaims all liability in respect to actions taken or actions not taken based on any or all of the entire contents of this website.

Fund unit values and investment returns will fluctuate. Past performance is not indicative of future results. Important information about any mutual fund available for individual investors is contained in the simplified prospectus. Read your prospectus carefully before investing. You can obtain one from INTEGRA Capital. The prospectus or other information contained therein for INTEGRA mutual funds do not constitute an offer or solicitation by anyone in any jurisdiction in which such offer or solicitation is not authorized or to any person to whom it is unlawful to make such offer or solicitation.

INTEGRA reserves the right to reject any request for purchase within two business days after it has been received.

Email over the Internet is not a secure medium and privacy cannot be guaranteed. Integra cannot assume any responsibility for any harm or damage you may experience or incur by sending personal or confidential information to Integra over the Internet by Email, or if we send information at your request.

Integra is not responsible for any third party content that may be accessed through this website.

Integra is not responsible in any way for any damages (direct, indirect, special, economic, or consequential) in respect of the use of this website, the execution of any programs thereon and any of its content. This site and its contents are made available on an “as is, as available” basis. Integra does not make any warranties of any kind, either express or implied, including, without limitation, warranties of title or implied warranties of merchantability or fitness for a particular purpose, with respect to the site, any content or any products accessed on the site. Integra does not warrant that any files available for downloading through the service will be free of any viruses or any other form of corruption.